Q1: How do you deliver your service/what type of connection is it?
We offer Air Fiber, using the latest technology to deliver high-speed internet via radio frequencies. This wireless solution eliminates the need for traditional fiber-optic cables, making it perfect for rural and hard-to-reach areas, providing fast and reliable internet access.
Q2. Is AirFiber same as Fiber optics?
No, AirFiber and Fiber optics are different. Fiber optics use cables to send data through light, while AirFiber sends data wirelessly through radio signals. Both give you fast internet, but Fiber optics need physical cables, and AirFiber doesn’t.
Q3: Do you guys use cell towers?
Our service leverages a combination of technologies to ensure reliable high-speed internet access. While we do utilize cell signals by partnering with all major carriers and accessing the nearest available tower, we are not solely dependent on any specific tower. Our team will check which tower is nearest to your location and configure the device accordingly.
Q4. Do you use a 5g device? I do not get 5g signals here.
We offer 5G services for our customers. However, if your area doesn’t have 5G coverage, our service will seamlessly switch to 4G LTE to ensure you continue to receive reliable and high-speed internet.

Q6: I do not get any cell signal here. I do not think it will work.
Even if you have no bar or single bar at your location ,our device works on an allocated bandwidth and has that ability to catch the signals and provide you a strong internet service at your location. Our team will check which tower is nearest to your location and configure the device accordingly.
Q7: What if the cell tower goes down? I want uninterrupted connection.
We have tie-up with all major carriers to ensure the best possible service for our customers. Our devices include built-in network redundancy, so if your primary connection encounters issues, it automatically switches to a backup network. This design ensures you stay connected seamlessly, even if one network has a problem. With our robust backup systems, your connection remains stable and reliable at all times.
Q8: Which plan should I choose? I do not know how much data do I use.
A: To recommend the best plan for you, could you tell me a bit about your internet usage? For example, do you stream videos, play online games, or work from home?
(Then according to the needs of the cx one can suggest the plan).
Also, in the first month you get truly unlimited data. So towards the end of the month you can even check with us how much data you are using and adjust your plan according to that.

Q9: Can I upgrade my plan later if I start with a lower one?
A: Yes, you can upgrade your plan without any extra charges. Just let us know in prior, and the change will reflect on your next monthly bill.
Q10: What is the difference between the gold plan and the platinum plan?
The Gold plan gives you 500 GB of priority data. After you’ve used that, your speeds may slow down a bit, but you’ll still have unlimited internet access.
The Platinum plan is truly unlimited—no data caps, no throttling, and no slowdowns, no matter how much data you use. It’s perfect if you need consistent, high-speed internet without any interruptions.
Q10: What happens if I use up all my data?
A: If you’re on a plan with a data cap and you reach your limit, your internet will stop working until the next billing cycle. If you don’t want to worry about data usage, we’ve got unlimited plans for you.
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Q11: What is the difference between indoor and outdoor device?
Our indoor device is a convenient modem-router combination that’s perfect for quick setups. It’s a plug-and-play device, so you just plug it in, and you’re ready to go—no installation required.
Our outdoor unit, on the other hand, is a small yet powerful device with a built-in modem which needs to be mounted outside your house . This option is perfect if you want to ensure the best possible connectivity, especially in areas where indoor signal reception might be weaker.

Q12: How do I know which one do I need indoor or outdoor?
To help you choose the right equipment, could you tell me about your house structure, like the type of roofing and siding you have, and the size of your house?
(suggest accordingly)
OR can simply answer-
Initially, we offered indoor devices, which are still a great choice for many customers. However, we introduced outdoor devices for those in very remote locations or homes with metal roofs, where the indoor device might not perform as well. The outdoor device is designed to catch signals more effectively, offering faster and more stable internet compared to the indoor option. If you’re in an area where signal strength might be a concern, or if you have a metal roof, the outdoor device would likely be the better choice for you.
Q13: Does your device have an Ethernet port? I need to connect my PC.
Yes, it does. You can connect your PC via Ethernet, and the rest of your devices can connect through Wi-Fi.
Q14: We have a lot of trees around our house. Would that be a problem?
No, that shouldn’t be a problem. However, I would recommend using the outdoor device for more stable and faster internet, especially in areas with lots of trees.
Q15. How do I install the outdoor device?
A: The outdoor device is designed for easy self-installation. We provide the device, cable, fittings, and step-by-step instructions, including videos. All you need is to have a router of your own. If you need any assistance during installation, our human tech support team is just a phone call away and ready to guide you through the process.
(IF TECH VISIT IS POSSIBLE AT THAT LOCATION)
If you'd prefer a technician to handle the installation, we can arrange that for you Please note that there is an additional charge of $150 for a tech visit.
Q16: Which router should I use?
You can use any regular router. You can easily find it on Amazon or at Walmart. You can also purchase one directly from us. We suggest going for a Wi-Fi 6 router for the best performance.
Q17: Do I need a router with the indoor device as well?
No, you don’t. The indoor device is a modem-router combo, so it handles everything for you.


Q18 : How long is the cable you provide, and what if I need extra? Is it an Ethernet/Cat 6 cable?
We provide a 40ft long Ethernet cable with the outdoor device. If you need more, you can easily purchase additional cable from Amazon or Walmart. Yes, it’s a Cat 6 cable, which ensures a strong and reliable connection.
Q19:Is it necessary to mount the outdoor device on the roof?
Speed Net: No, you don’t have to mount it on the roof. You can install it on the roof, the siding of your house, or even on a pole. If you’d like, you can share images of your house with us, and we can guide you on the best spot for installation.
Q20: Do I need to align the outdoor device in any particular direction?
No, you don’t need to align it. The device is omnidirectional, so it will work effectively without needing to be pointed in a specific direction.
Q21: Since the device is mounted outside, how will I get WiFi inside?
The outdoor device connects to a cable that runs inside your home and plugs into your router. This setup allows you to get a strong WiFi signal throughout your house, just like any other internet setup.
Q22: Does the outdoor unit require a power outlet?
A: The outdoor unit needs a power outlet and connects to your router inside via a cable. It comes with everything you need for installation.
Q23: Can I start with the indoor device and upgrade to the outdoor one later?
A: Yes, you can start with the indoor device and upgrade to the outdoor one later if needed.
Q24: I have a 2,500 sq. ft. house. Will it cover the entire area?
Yes, our device can easily cover up to 3,000 sq. ft., so it should work perfectly for your home.
Que25 - My house is very large, around 6,000 sq. ft. What can I do?
With a 6,000 sq. ft. area, you might need Wi-Fi extenders or a mesh Wi-Fi system to ensure full coverage throughout your home. This setup will help maintain a strong and stable connection in every corner of your house.
Q26:-I have a shop 80 ft away from my house where I want internet as well. How can I ensure a connection there with one device?
You will likely need a wireless bridge or Wi-Fi extenders to maintain a strong connection between your house and shop. We offer professional installation services to ensure everything is set up perfectly. If you could share an image of your setup location, it will help our technician prepare with any additional accessories needed for a smooth installation.
Q27: Can I use my own modem/router?
Our service is compatible with our modem only, so you’ll need to use our modem for the connection. However, you can use your own router for your Wi-Fi network.
Q28 :Do you offer discounts for first responders,seniors and veterans?
A: Yes, we offer a 10% discount on our Platinum Truly Unlimited plan for first responders/seniors/veterans with month-to-month option.
Q29: What is the cost to start service with Speed Net?
A: For a yearly subscription, it's $150 for the indoor device, with an additional $100 for the outdoor device if needed. For the month-to-month option, the upfront cost is $375, with the first responder/senior/veteran discount reducing it by $50.
Both option covers your first month bill as well with unlimited data. After the first month it will depend on the plan you select.

Q30. How much do I need to pay monthly?
That will depend on the plan you select.
We have 3 types of plans available, with the yearly subscription option.
Silver $64.99/month 250 GB
Gold $74.99/month unlimited (500GB*)
Platinum $99.99/month truly unlimited
(Modem lease and tax applicable is applicable).

If cx is interested in no contract option-
We have these plans available with month-to-month option-

1. Starter plan of $49.99 for 50 GB
2.Silver plan of $64.99 for 250GB
3.Gold plan of $84.99 unlimited (500 GB*)
4. Platinum truly unlimited plan $109.99 unlimited
(Modem lease and tax applicable)

Q31: How much are modem lease and taxes?
Taxes are 8.25% of the plan price and modem lease is $12.99.
Q32: So if I choose gold plan how much it will be in total including taxes and everything?
Suppose if you choose gold plan it will be $74.99+$12.99(modem lease)+taxes=around $94.

Q33. I do not want to pay the modem lease.
Since you’ll be renting the equipment from us, a modem lease fee is applicable. If you prefer not to pay the modem lease, you have the option to purchase the equipment outright instead.

Q34: Why is the startup cost so high? Does it cover installation as well?
The one-time payment covers several things: activation cost, transaction fees, shipping, taxes, your first month’s bill, and unlimited data. It’s an all-inclusive fee to get you started without any hidden charges.
The installation charge depends on which device you select. If you choose the indoor device, there’s no charge since it’s a plug-and-play device and requires no installation. If you go with the outdoor device, there may be a charge depending on whether you prefer to do a self-install or have a technician visit.

Q35: Is there any benefit to choosing a yearly subscription over a month-to-month plan?
Yes, with a yearly subscription, you get an instant discount on the upfront cost and also save on the monthly plans. It’s a great way to lower your overall cost.
Q36: Why are month-to-month prices higher compared to the yearly subscription?
Since a yearly subscription ensures that you stay with us for at least 12 months, we can offer a lower price because we have more time to recover the cost of the device we provide, which is high-quality and custom-manufactured by us. Month-to-month plans are a bit higher because they offer more flexibility, but they also come with a higher risk for us in terms of cost recovery.
Q37: How fast are your speeds, and what happens if I exceed 500 GB on the Gold plan?
A: Speeds can reach up to 200 Mbps, with an average range of 50-100 Mbps in your area. After 500 GB on the Gold plan, speeds might slow a lil bit but you’ll still have internet access.
Q38: Can you offer a better deal than the current prices?
We’ve already provided the best discounted prices we can offer. Our prices are set to be competitive and reflect the high quality of our equipment, so unfortunately, we can’t offer additional discounts.
Q39. Q: What happens if I move?
A: If you move within our service area, we can transfer your service to your new location. If you're moving outside our service area, you can cancel your plan .
Q40: Is your service reliable in bad weather?
A: Yes, our service is designed to be reliable, even in challenging weather conditions. Unlike satellite services, we don't require a clear line of sight to the sky, so you won't lose connection every time a cloud passes by.
Q41: Can I play online games with your service?
A: Absolutely! Our service offers low latency, which is great for online gaming. You won’t have to worry about lag messing up your game.
Q42: What if I don’t like your service? Is there a trial period?
A: We’re confident you’ll love our service, but if you’re not satisfied, you have 15 days to try it out. We offer a 15-day return policy, 75% of the startup cost will be refunded to you once the equipment is returned. 25% will be charged as a restocking fee .
Q43: What if my service doesn’t work after 15 days?
Speed Net: If you encounter any issues, our human tech support is available via phone, email, or chat to assist you. Depending on your location and the situation, we can also send a technician to your home to resolve any problems.
Q44: Will you provide references in my area that have your service?
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I am sorry we cannot share these details because these are confidential.
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We mostly service these type of locations only. We even have serviced those locations where nobody was providing internet or they called it a dead zone. So I am pretty sure it will work for you. Moreover, you yourself have 15 days to try and compare.
Q45. Q: Can I pause my service if I’m going on vacation?
A: Yes, we offer a service pause option for customers who need it. Just let us know in advance, and we’ll take care of it.
Q46: What’s the difference between your service and satellite internet?
A: Our service uses a local tower just a mile or two away, providing faster speeds and lower latency compared to satellite internet, which relies on a satellite 22,000 miles away. Additionally, our service doesn’t require a clear line of sight, and is less affected by weather conditions compared to satellite internet.
Q:47. Q: Do I need to sign a long-term contract?
A: We offer both options—yearly subscriptions and month-to-month plans. You can choose the option that best suits your needs.
Q48: Why do you require a credit check?
We only require a credit check with a yearly subscription for security purposes. It’s a soft credit check using just the last four digits of your SSN, so it won’t impact your credit score. If you prefer not to go through a credit check, you can choose our month-to-month option, which doesn’t require any credit check.
Q49: What if I decide to cancel the service? Is there a termination fee?
If you decide to cancel, you’ll need to serve a 30-day notice. During that time, any invoices generated must be cleared, and the equipment must be returned.
• Yearly Subscription: There’s a penalty of $35 for each remaining month of your contract.
• Month-to-Month: No termination fee applies.
Q50: What’s the difference between the business and personal plans? What are the prices?
Speed Net: The business plan gives you priority data with the fastest speeds possible. Both plans are unlimited with no data caps.
• $149.99/month: Up to 150 Mbps, Dynamic IP
• $199.99/month: Up to 200 Mbps, Static or Dynamic IP
Both plans have a $500 one-time setup fee and a $12.99 monthly modem lease.