Making the switch to Speed Net Broadband has been a breath of fresh air. The difference in service quality is night and day compared to my previous provider. Now, I consistently enjoy blazing-fast internet speeds of up to 200Mbps, which remain stable even during inclement weather. This reliability is a major upgrade from my previous experiences, where bad weather meant a drastic drop in speed from 300Mbps to just 65Mbps.
With my former internet service, technical issues were a constant battle. Their support team was often unhelpful, and the provided equipment was subpar. I remember being stuck on hold for what felt like an eternity, only to have my issues unresolved.
In contrast, Speed Net Broadband has been a game-changer. Their technical support is not only efficient but also genuinely helpful. They expertly fixed my equipment issues without any hassle, guiding me through the process with ease. What's more, I seldom need to contact support, but when I do, they're quick to respond and resolve my concerns swiftly.
I am extremely grateful to Speed Net Broadband and their dedicated team for providing such a reliable and customer-friendly service. They've resolved my internet woes for good, and I couldn't be happier
Frequently Asked Questions (FAQs)
Q1: What is the estimated installation time for your service?
Answer: Installation of our service typically takes between 2 to 3 working days. We offer two modem options: an indoor modem, which is a user-friendly plug-and-play device that we can ship directly to your address, and an outdoor + indoor modem combination. The outdoor equipment requires a technician to visit your premises for installation. This includes placing the modem on your roof and connecting it to a router inside your home for internet service. Please note that installation time may vary based on your specific location.
Q2: How can I purchase a new broadband connection?
Answer: Purchasing a new broadband connection is straightforward. You can visit our website and navigate to either the 'Order Now 4G' or 'Order Now 5G' page. There, you can select the service and plan that best fits your needs, fill in your details, and proceed with the payment. Alternatively, you can reach out to us via phone or place an online request. One of our sales representatives will then contact you to guide you through the process.
Q3: Are there any hidden fees in your service?
Answer: We pride ourselves on transparency with our fees. There are no hidden costs. All fees and taxes are clearly included in the start-up charges. Your monthly bill will consist of the plan cost, a modem lease fee, and taxes. A late fee of $15 is applied if the bill is overdue by 3 days. Additionally, any charges for labor or technical visits will be clearly communicated beforehand and charged accordingly.
Q4: When is an outdoor antenna necessary?
Answer: An outdoor antenna is required in three specific situations:
If you are in a very rural area with distant local towers.
If your residence has a metal roof and/or metal sidings, which can affect signal reception.
If you seek higher speeds, lower latency, and greater reliability than what an indoor unit provides.
These criteria ensure optimal internet connectivity tailored to your unique location and requirements.