I live in Kaufman, TX where we have internet service, but the speeds aren't great. Initially, we used T-Mobile, and it worked well for the first month, but then the speed dropped significantly. When we tried contacting their customer support, we didn't get much help. So, we started looking for a new internet provider.
During our search, we came across Speed Net Broadband. My wife spoke with one of their representatives about their plans and return policies. The support team walked us through how to order from their website and explained everything we needed to know for the process. Since we're older, the representative recommended us an easy-to-use indoor device that's simple to set up. She also assured us that if we had any trouble installing it, they would provide assistance and guidance.
We felt relieved and confident knowing that the team at Speed Net Broadband was supportive and valued their customers. Our service has been working wonderfully, and we didn't encounter any issues during the installation process. We're really happy with the service they've provided.
Frequently Asked Questions (FAQs)
1. What is the installation time frame for your services?
Answer: The installation process typically takes 2 to 3 working days. We offer two types of setups: an indoor option, which is a plug-and-play device that can be mailed directly to you, and an outdoor + indoor modem. For the outdoor setup, a technician needs to visit your location to install the equipment. This involves placing the outdoor modem on your roof and connecting it to an indoor router via a line. The exact installation time can vary based on your specific location.
Q2. What is the process for purchasing a new broadband connection?
Answer: To buy a new broadband connection, you can either visit our website and go to the 'order now 4G' or 'order now 5G' page, select your desired service and plan, fill in your details, and proceed with the payment. Alternatively, you can call our customer service number or submit an online request. One of our sales representatives will then contact you to guide you through the process and assist with any questions you may have.
Q3. Are there any additional or hidden charges?
Answer: No, there are no hidden fees. All initial fees and taxes are included in the start-up charges. Your monthly bill will consist of the plan cost, modem lease fee, and applicable taxes. Please note that a late fee of $15 is applied if the bill is overdue by 3 days. Any charges for labor or technician visits will be clearly communicated to you before the visit and charged as per the service provided.
Q4. Under what circumstances is an outdoor antenna necessary?
Answer: You might need an outdoor antenna in three specific situations:
If you live in a very rural area and the local towers are quite far from your location.
If your house has a metal roof or metal sidings, which can interfere with signal reception.
If you're seeking higher internet speeds, lower latency (ping), and greater reliability than what you're currently experiencing with an indoor unit.