Since switching to Speed Net, my life has become so much more relaxed. All the issues I used to face with my previous provider have been swiftly and effortlessly resolved. Now, I enjoy blazing-fast internet speeds of up to 300Mbps, and even when it's raining outside, my internet speed remains consistent.
I was stuck with my previous internet provider for nearly two frustrating years. Whenever the weather in my area took a turn for the worse, my internet would follow suit, plummeting from 200Mbps to a sluggish 65Mbps. Their tech support team seemed unable to tackle these problems, and the equipment they provided was far from reliable. It became an ongoing ordeal, with endless calls to their support line, often resulting in frustratingly long hold times.
I'm thrilled to say that my experience with Speed Net Broadband couldn't be more different. Their tech support is not only helpful but also highly proficient. They addressed equipment issues with the precision of true professionals, guiding me through the process just as I had hoped. I rarely need to contact their support now, but when I do, they're attentive and resolve my concerns swiftly.
Ans. The installation typically takes 2 to 3 working days. We offer two installation options: indoor and outdoor + indoor modem. For the indoor option, we provide a plug-and-play device that can be conveniently mailed directly to your address. On the other hand, the outdoor equipment requires a technician to visit your location for installation. The outdoor modem is placed on the roof, and a line is run into your house, connecting to a router to provide internet services. Please note that installation times may vary depending on your specific location.
Q2. How can I purchase a new broadband connection?
Ans. Purchasing a new broadband connection is easy. You can visit our "Order Now" page for 4G or 5G services, select your desired plan, provide your details, and proceed with payment online. Alternatively, you can also reach out to us by phone or submit a request online. Our sales representative will promptly assist you through the process, ensuring a smooth connection setup.
Q3. Are there any hidden fees?
Ans. No, there are no hidden fees. All fees and taxes are transparently included in the start-up charges. Your monthly billing will encompass the plan cost, modem lease fee, and applicable taxes. Please be aware that a late fee of $15 may apply if your billing is overdue by 3 days. Any charges related to labor or technician visits will be communicated and billed separately, with clear mention of the costs before the visit.
Q4. When is an outdoor antenna necessary?
Ans. An outdoor antenna is recommended in three specific scenarios:
If you reside in a remote rural area where local towers are located at a considerable distance from your location.
If your house features a metal roof and/or metal sidings, which can interfere with indoor signal reception.
If you are seeking higher speeds, lower latency (pings), and increased reliability compared to what you currently experience with an indoor unit.