I live inShreveport, LAwhere internet service does work for us but the speeds are not that much good. I was using the services of T-mobile and their services did work better for an initial month but suddenly the speeds dropped in a few months itself we tried to reach their customer support team but no proper response was there and according to that reason, we started searching for an internet provider who works well in the area.
In search of a good provider, we found the services of Speed Net Broadband. My wife had a discussion with the representative and she discussed the plans and return policies so their support team guided us with all the procedures of how to place an order from the website. She even guided her with all the basic requirements which was necessary for her to know while placing the order. We are aged and for that reason, she suggested her the indoor device which is like plug and play, she also assured us that if they face any issue with the installation process they will make sure to help us and guide us.
So, we were relaxed and assured that their team was supportive and they knew how to make their customers valuable to them. Our services are working very great and we didn't face any problem with the installation process also. We are very happy with their services.
Ans. It takes 2 to 3 working days to Install it. We have two options: indoor, and outdoor + indoor modem. it will be a plug-and-play device that can be mailed directly to your address. The outdoor Equipment requires a tech to visit the address and do an installation. The outdoor modem goes on the roof and a line is taken into the house to a router to get you internet services. Installation varies from location to location.
Ans. You can go to the order now 4G or order now 5G page, select the services, and plan of your choice, fill your details and proceed with payment or you can call us on our numbers or place a request online, our sales representative will reach out to you and help you with the process.
Q3. Are there any hidden fees?
Ans. No! All fees and taxes are included with start-up charges.Monthly billing will include plan cost + modem lease fee and taxes, Late fees of $15 will apply if billing is overdue by 3 days. Any labor or tech visit charges will be mentioned before the visit and charged accordingly.
Q4. When do you need an outdoor antenna?
Ans. There are 3 situations when outdoor antenna is required:
1. If you are located in a very rural area where local towers are very far from you location.
2. If your house has metal roof and/or metal sidings.
3. If you are looking for more speeds, lesser pings and more reliability than you are currently getting with indoor unit.