We recently welcomed a new customer, Aaby, from Centre, TX, who discovered us online while searching for a reliable internet service provider. Aaby, an elderly resident who spends most of her time at home, was in dire need of a dependable internet connection. Her previous experiences with satellite internet and providers like AT&T were disappointing, particularly because of the inadequate speeds that hindered her ability to enjoy streaming services like Netflix, Hulu, and Amazon.
As a senior citizen who isn't tech-savvy, Aaby's primary source of entertainment and connection to the world is her television. Understanding her specific needs, one of our associates took the time to carefully explain how our services work and the simple steps involved in getting started. We then promptly mailed the necessary equipment to her home.
Upon receiving the equipment, the process was designed to be as straightforward as possible. Aaby simply had to plug the device into a power source and connect her phone and TV to Wi-Fi. Our team was there on the call, guiding her through each step. To our delight, she could immediately access and stream her favorite shows on Netflix, Hulu, and Amazon without any buffering issues.
A follow-up call a week later revealed just how transformative this change had been for Aaby. She expressed immense satisfaction with our service, stating that she had never experienced such a high-quality internet connection before, even with her previous providers like Century Link or other satellite services. For us, hearing Aaby's joy and knowing we've significantly improved her daily life was incredibly rewarding. After all, the ultimate goal for us as an internet service provider is to ensure our customers are happy and content with their service.
Frequently Asked Questions (FAQs)
Q1. What is the installation timeline for internet service in Centre, Texas?
Installation of internet service in Centre, Texas generally takes 2 to 3 working days. We offer two modem options: indoor, and a combination of outdoor + indoor. The indoor modem is a plug-and-play device that we can mail directly to your address. For the outdoor equipment, a technician visit is required to install the modem on the roof and connect it to an indoor router. Please note that the installation time may vary based on specific location requirements.
Q2. How can I purchase a new broadband connection in Centre, Texas?
To buy a new broadband connection in Centre, Texas, you can easily do so online. Visit the 'Order Now 5G' page on our website, select your preferred service and plan, fill in your details, and proceed with payment. Alternatively, you can reach out to us via phone or place an online request. Our sales representative will then contact you to assist with the process.
Q3. Are there any additional fees beyond the advertised price?
There are no hidden fees in our pricing. The initial start-up charges include all fees and taxes. Monthly billing comprises the plan cost plus modem lease fee and applicable taxes. A late fee of $15 is applied if payment is overdue by 3 days. Any charges for labor or technician visits will be clearly communicated before the visit and charged as per the service provided.
Q4. Under what circumstances is an outdoor antenna necessary?
An outdoor antenna is recommended in three specific situations:
If your location is in a very rural area with local towers situated far away.
If your house features a metal roof and/or metal sidings, which can impede signal reception.
If you seek enhanced speeds, lower latency, and greater reliability than what an indoor unit provides.
Q5. Does a Wi-Fi connection offer faster speeds than a hotspot?
Typically, a Wi-Fi connection offers higher speeds compared to a mobile hotspot, especially when multiple users are connected. This is because Wi-Fi networks are designed to handle more data and are connected to a robust internet source like a broadband connection. In contrast, hotspots usually rely on cellular data networks, which may have limited bandwidth and can experience reduced speeds when supporting numerous users.