Since switching to Speed Net Broadband, my internet experience has been significantly stress-free. The persistent issues I faced with my former provider have been swiftly and effectively addressed by Speed Net. Now, I consistently enjoy high-speed internet of up to 200Mbps, which impressively remains stable even during rainy weather.
Previously, I was with another internet provider for a year, where bad weather would drastically reduce my internet speed from 300Mbps to 65Mbps. Their technical support was unable to resolve the recurring issues, and the provided equipment was substandard. Repeated calls for support often resulted in long wait times without satisfactory outcomes.
In contrast, my experience with Speed Net Broadband has been overwhelmingly positive. Their technical support team is not only helpful but also efficient in fixing equipment issues, providing guidance throughout the process. I seldom need to contact support, but whenever I do, they promptly address and resolve my concerns in a short time. I am truly grateful to Speed Net and their team for offering a lasting solution to my internet woes.
Frequently Asked Questions (FAQs)
Q1. What is the installation timeline?
The installation process typically takes 2 to 3 working days. There are two options available: an indoor modem and an outdoor + indoor modem. The indoor option is a plug-and-play device, which can be mailed directly to your address for easy self-installation. The outdoor equipment requires a technician's visit for installation. This involves mounting an outdoor modem on the roof and connecting it to an indoor router to provide internet service. The installation time can vary based on your location.
Q2. How can I purchase a new broadband connection?
To order a new broadband connection, you can visit the 'Order Now 4G' or 'Order Now 5G' pages on our website, select your desired services and plan, fill in your details, and proceed with the payment. Alternatively, you can contact us via phone or submit an online request. Our sales representative will then contact you to assist with the process.
Q3. Are there hidden fees in the billing?
No, there are no hidden fees. All initial fees and taxes are included in the start-up charges. Your monthly bill will consist of the plan cost, modem lease fee, and applicable taxes. A late fee of $15 is applied for payments overdue by 3 days. Should any labor or technician visit charges arise, they will be communicated beforehand and added to your bill accordingly.
Q4. When is an outdoor antenna necessary?
An outdoor antenna is recommended in three scenarios:
If your location is in a very rural area with distant local towers.
If your house has a metal roof or metal sidings, which can interfere with signal reception.
If you're seeking improved speeds, lower latency, and greater reliability than what the indoor unit provides.