I was really looking forward to using Speed Net, but when my kit came, I noticed the cables weren’t there. I was worried and called Speed Net right away. They said sorry and shipped the cables overnight – they arrived the next day. I got my high-speed internet in Rockport, TX. set up quickly after that. Speed Net fixed the problem so fast. It made me feel like they really care about their customers. They not only gave me good internet but also great service. I was happy to see how they took care of the issue and helped me get online.
Frequently Answered Questions
Q1. What should I do if something is missing from my Speed Net installation kit?
If any item is missing from your Speed Net installation kit, please contact us immediately. Our team will promptly address the issue by shipping any missing components, often with expedited delivery, to ensure you can set up your service as soon as possible.
Q2. How quickly does Speed Net respond to customer issues such as missing equipment in Rockport, TX?
Speed Net prioritizes rapid response to customer issues. In cases like missing equipment, we strive to resolve the problem within 24 hours. Our goal is to minimize any inconvenience to our customers and provide a seamless setup experience.
Q3. Does Speed Net charge extra for shipping missing items or replacement parts for the first time?
No, Speed Net does not charge extra for shipping missing items or replacement parts needed for your initial setup. We are committed to ensuring you have everything you need for a successful installation at no additional cost.
Q4. Can customers expect technical support during the self-installation process in Rockport, TX?
Absolutely. Speed Net offers comprehensive technical support during the self-installation process. Our expert team is available to guide you through each step, ensuring a smooth and hassle-free setup.