In Orange, Texas, our experience with internet speeds has been less than ideal. Initially, we subscribed to HughesNet, and while there was an initial improvement in speed, the service deteriorated dramatically after a few months. Our efforts to resolve the issue through their customer support were unfruitful, leading us to seek an alternative internet provider.
Our search for a reliable provider led us to discover Speed Net Broadband. My brother had a detailed conversation with one of their representatives, who thoroughly explained their plans and the terms of their return policy. The customer service team was incredibly supportive, guiding us through each step of the online ordering process and ensuring we understood all the necessary requirements for the setup.
Q1. What is the installation timeline for new internet services?
The time to set up a new internet service can vary, typically ranging from 48 hours to 2-3 weeks. This depends on the service type, infrastructure availability, and scheduling. To avoid service interruption, it's wise to align the end of your current service with the start of the new one. Speed Net Broadband is known for its rapid installation, often completing setups in just 2-3 business days, making it an ideal choice for those needing quick internet connectivity.
Q2. Is HughesNet a satellite internet provider?
Yes, HughesNet is a provider of satellite internet services, primarily serving consumers in the United States. It utilizes geostationary satellites to offer broadband internet access.
Q3. How does Speed Net Broadband deliver its internet service?
Speed Net Broadband provides internet services through a local tower in your area. This method ensures a direct and stable connection to your home or business.
Q4. What is the policy if I'm unsatisfied with the service?
Speed Net Broadband offers a money-back guarantee starting from the day you receive the equipment or when the service begins. If you cancel within 15 days of receiving the equipment, you'll be refunded 75% of the startup cost upon equipment return. A 25% restocking fee is applicable.
Q5. Which internet service providers offer senior discounts?
Several ISPs, including Speed Net Broadband, offer discounts for seniors, first responders, and veterans. Speed Net Broadband has specific offers for senior citizens. Seniors are also encouraged to inquire about reduced rates through federal programs like the FCC’s Lifeline Program, or through deals from providers such as Xfinity, Spectrum, and CenturyLink. These options can provide more affordable internet access for seniors.