As a long-standing customer of Speed Net Broadband, I've consistently found their service to be top-notch, with plans that perfectly suit my needs. Their commitment to resolving issues swiftly has always impressed me. Recently, I opted for a second service from them, specifically for my business requirements.
Their team was incredibly responsive and helpful, guiding me towards a plan that best fit my business's internet needs. What I appreciated most was their readiness to provide technical support, despite the associated costs. Understanding the urgency of my situation, as my business depended on high-speed internet, I requested the executive to expedite the technician's visit.
True to their promise, the technician arrived promptly on the earliest available date. The efficiency and expertise with which they resolved the installation issue were remarkable. Thanks to their swift action, I was equipped with the high-speed internet service I needed for my business in no time.
I'm truly grateful to Speed Net Broadband for their exceptional service and for ensuring that my business was up and running with minimal delay. Their dedication to customer satisfaction and reliable high-speed internet service is why I continue to choose and recommend them.
Frequently Asked Questions (FAQs)
Q1: Installation Timeframe for Broadband Service?
A1: Installation typically takes 2 to 3 working days. We offer two equipment options: an indoor modem and an outdoor + indoor modem. The indoor modem is a plug-and-play device sent directly to your address. For the outdoor equipment, a technician visit is required for installation on the roof, with a line running into the house for internet connectivity. Installation times can vary based on location.
Q2: Procedure for Purchasing a New Broadband Connection?
A2: To order a new broadband connection, visit our 'Order Now 4G' or 'Order Now 5G' web pages, select your desired service and plan, fill in your details, and proceed to payment. Alternatively, you can contact us via phone or submit an online request. Our sales representative will assist you with the process.
Q3: Steps to Set Up Indoor Broadband Equipment?
A3: Setting up our indoor equipment is straightforward. After receiving our device, plug it into a power source and wait about 5 minutes for it to start up. Then, connect your devices to the Wi-Fi network and start enjoying our services. Essentially, it's a 'Plug N Play' process.
Q4: Clarification on Additional Fees?
A4: There are no hidden fees. All initial fees and taxes are included in the start-up charges. Monthly billing comprises the plan cost, modem lease fee, and applicable taxes. A late fee of $15 is incurred if payment is delayed by more than 3 days. Any labor or technician visit charges will be clearly communicated prior to the visit and charged accordingly.