Meet Tammy from Brookeland, Texas, a recent customer who discovered Speed Net Broadband while searching for a new internet provider. After negative experiences with satellite internet and unsatisfactory service from AT&T that hindered her ability to enjoy streaming platforms like Netflix, Hulu, and Amazon, Tammy was in dire need of a reliable solution. As an elderly person who spends most of her time at home and is not particularly tech-savvy, television and streaming services are her primary sources of entertainment.
Our team at Speed Net Broadband connected with Tammy, taking the time to understand her specific needs and guiding her through our service offerings and the setup process. We sent her the necessary equipment, and with our support over the phone, she easily connected her phone and TV to our Wi-Fi service. The transformation was immediate – her streaming services worked flawlessly, free from the frustrations of buffering.
A week later, we followed up with Tammy. She expressed immense satisfaction, saying our service exceeded her expectations and that she's never enjoyed such reliable internet in all her years, surpassing her previous experiences with Century Link and other providers. This is exactly what we aim for at Speed Net Broadband – delighted and content customers. We're proud to have made a significant difference in Tammy's daily life. Thank you, Tammy, for choosing Speed Net Broadband to solve your internet woes.
Frequently Asked Questions (FAQs)
1: What is the installation timeframe for your service?
Answer: Our installation process typically takes 2 to 3 working days. We offer two types of modems: an indoor modem and a combined outdoor-indoor modem. The indoor modem is a plug-and-play device that we can ship directly to your address for easy self-setup. For the outdoor modem, which is installed on the roof and connected to an indoor router, a technician visit is required. The installation time may vary depending on the specific location.
Q2: How can I purchase a new broadband connection?
Answer: To buy a new broadband connection, simply visit our website and go to either the 'Order Now 4G' or 'Order Now 5G' page. There, you can select your desired service and plan, fill in your details, and proceed with payment. Alternatively, you can call our customer service number or place an online request. One of our sales representatives will then contact you to assist with the process.
Q3: Are there any hidden fees in your billing?
Answer: Transparency is key in our billing. There are no hidden fees. All fees and taxes are upfront with the start-up charges. Your monthly bill will include the cost of your chosen plan, a modem lease fee, and applicable taxes. Please note, a late fee of $15 is applied if payment is overdue by 3 days. Any charges for labor or technician visits will be clearly communicated before the service and added to your bill as applicable.
Q4: When is an outdoor antenna necessary?
Answer: An outdoor antenna is recommended in three specific scenarios:
If you're located in a very rural area with local towers far from your location.
If your house has a metal roof and/or metal sidings, which can interfere with signal reception.
If you desire higher speeds, lower latency, and greater reliability than what the indoor unit provides.
This ensures optimal internet connectivity tailored to your specific environmental conditions.