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At Speed Net Broadband, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services, website, and communications. By using our services, you agree to the practices described below.

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1. Information We Collect

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We collect the following types of information:

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A. Personal Information

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● Full name

● Email address

● Phone number

● Billing and service address

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B. Service & Account Information

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● Customer ID and account status

● Service plan details and usage

● Support inquiries and communication history

 

C. Payment Information

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● Billing records

● Payment methods (e.g., last four digits of card, billing cycle details)

 

D. Technical Data

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● Device types, IP addresses, MAC addresses (collected only for service troubleshooting and device-level diagnostics)."

● Network diagnostics and connection logs

● Cookies and tracking data for website optimization

"We do not collect or store sensitive financial information such as full credit card numbers or government-issued IDs unless explicitly required and securely handled."

 

E. Communication Data

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● Email and SMS interactions

● Customer service chat and call records (for quality assurance)

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2. How We Use Your Information

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We use your data to:

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● Set up and manage your internet service

● Send important service updates, billing notices, or appointment reminders

● Provide customer support and respond to inquiries

● Improve network reliability, security, and performance

● Send you promotional or marketing messages (only if you opt in)

● Meet legal and regulatory obligations

● "To comply with federal and state regulations, including CALEA (Communications Assistance for Law Enforcement Act), where applicable."

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3. SMS Consent Policy

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By submitting your phone number, you agree to receive service-related and promotional SMS from Speed Net Broadband.

● SMS consent is optional for marketing purposes and can be revoked anytime.

● We do not sell or share SMS consent data or phone numbers with third parties.

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4. Data Sharing

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We use strong encryption and firewall protections to safeguard your data. While we work hard to protect your information, no online system is 100% secure, and users share data at their own risk.

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6. Your Rights & Choices

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You have control over your data:

● Unsubscribe from emails or texts at any time via provided links

● Access or update your account information by contacting our support team

● Manage cookies via your browser preferences

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7. Use of Cookies and Tracking

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Our website may use cookies and analytics tools (e.g., Google Analytics) to improve user experience and service performance. You can opt out of tracking via browser settings or cookie banners.

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8. Third-Party Links

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Our website may link to third-party websites. We are not responsible for their privacy policies or practices.

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9. Children’s Privacy

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Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children without parental consent.

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10. Changes to This Privacy Policy

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We may update this policy from time to time. Changes will be posted with a new "Effective Date." Continued use of our services constitutes acceptance of the revised policy.

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11. Contact Us

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These terms shall be governed by and interpreted in accordance with the laws of the state of [Texas], without regard to conflict of law principles.

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12. Contact Us

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If you have questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: help@speednetlte.net
📞 Phone: (888) 908-8323
📍 Address: [Speed Net Broadband Austin, TX 1 Chisholm Trail Road, Suite 450, Round Rock, TX 78681 USA]
🌐 Website: https://www.speednetlte.com

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For more information, please review our [Terms and Conditions]