top of page

Wi-Fi Troubleshooting: Simple Solutions to Everyday Connection Problems

Updated: Jun 27


Wi-Fi Troubleshooting

In today's world, Wi-Fi is super important for things like working from home, watching shows, and staying connected with friends and family. But when Wi-Fi acts up, like when the router goes crazy or your devices won't connect, it can be really annoying.


In this blog, we’ll dive into the most common Wi-Fi problems and provide you with straightforward, easy-to-follow solutions. Whether you're facing a complete internet outage, struggling with a network that keeps disappearing, or dealing with a device that won't connect, we've got you covered. Our goal is to help you get your Wi-Fi back up and running smoothly with minimal hassle.


Table of Contents


  • My internet is completely down and I am unable to connect

  • Why is my Wi-Fi not connecting on my phone/laptop but working on other devices?

  • Why does my Wi-Fi option keep disappearing?

  • Why is my Wi-Fi connected but unable to access the internet?

  • Why is the Wi-Fi network not showing up?

My internet is completely down and I am unable to connect

1. Check Your Modem and Router


  • The lights on your modem and router can tell you a lot. If there are no lights, or if the 'internet' light is off, it could indicate a problem.

  • Turn off your modem and router. Wait for about 30 seconds to 1 minute, then turn them back on. Sometimes, this simple step can resolve the issue.

2. Inspect Your Cables

  • Ensure that all cables connected to your modem and router are secure and haven't been accidentally unplugged.

  • : Look for any visible signs of damage on your cables. A damaged cable can disrupt your internet connection.

3. Verify with Your ISP (Internet Service Provider)

  • Sometimes the problem is on your ISP’s end. Visit their website or call their customer service to check if there’s an outage in your area.

  • : Ensure that your account is active and in good standing. Service might be interrupted due to billing or other account issues.

4. Try Connecting with a Different Device:

  • If possible, try connecting to the internet with a different device. If the new device connects without issues, the problem might be with the original device.

5. Reset Your Equipment:

  • As a last resort, you can perform a factory reset on your router. This will erase all settings and restore it to its original state. Note: Only do this if you’re comfortable with setting up your router again.

6. Contact Technical Support:

  • If none of the above steps work, it might be time to call in a professional. Contact your ISP's technical support for further assistance.


Why is my Wi-Fi not connecting on my phone/laptop but working on other devices?

1. Restart Your Device:


  • Sometimes the simplest solution is to turn off your device and then turn it back on. This can resolve minor connectivity issues.

2. Forget and Reconnect to the Wi-Fi Network:

  • Go to your device's Wi-Fi settings, find the network you're trying to connect to, and choose the option to 'Forget' this network.

  • After forgetting the network, search for it again, select it, and enter the Wi-Fi password to reconnect.

3. Check for Airplane Mode or Do Not Disturb Settings:

  • Ensure that your device is not in Airplane Mode or Do Not Disturb Mode, as these can affect connectivity.

4. Update Your Device’s Operating System:

  • Check for and install any available updates for your device’s operating system. Outdated software can sometimes cause connection problems.

5. Check the Date and Time Settings:

  • Ensure your device's date and time are set correctly. Incorrect settings can cause issues with network authentication.

6. Reset Network Settings:

  • On your device, find the option to reset network settings. This will erase all saved Wi-Fi networks and passwords, cellular settings, and VPN settings.

7. Disable and Re-enable Wi-Fi on Your Device:

  • Sometimes, simply turning off the Wi-Fi on your device and then turning it back on can solve the connection issue.

8. Check for Device-Specific Limitations or Issues:

  • Ensure that your device is compatible with the network’s security protocol (like WPA2) and frequency band (2.4 GHz or 5 GHz).

9. Distance and Obstructions:

  • Try moving closer to the Wi-Fi router to ensure the issue isn’t related to signal strength.

Why does my Wi-Fi option keep disappearing?

1. Restart Your Router and Modem:

  • Turn off your router and modem, wait for about a minute, and then turn them back on. Sometimes, a basic reset can resolve temporary connectivity issues.

2. Check for Interference:

  • Move your router away from devices that can cause interference, like microwaves, cordless phones, and Bluetooth devices.

  • If possible, place your router in a central location in your home to ensure a more consistent signal.

3. Update Your Router's Firmware:

  • Outdated firmware can cause performance issues. Visit the manufacturer's website or use the router’s app to check for and install firmware updates.

4. Change the Wi-Fi Channel:

  • Wi-Fi networks can overlap and interfere with each other, especially in crowded areas. Try changing the Wi-Fi channel in your router’s settings to a less congested one.

5. Reset Your Wi-Fi Network Settings

  • Sometimes the issue is with your device and not the router. Try forgetting the Wi-Fi network on your device and then reconnecting to it.

6. Check for Overheating:

  • Ensure your router isn’t overheating. Routers can malfunction if they get too hot. Make sure it's in a well-ventilated area.

7. Test With Different Devices:

  • Check if the Wi-Fi network disappears on all devices or just one. If it's only one device, the problem could be with that specific device.

8. Factory Reset the Router:

  • If all else fails, try doing a factory reset on your router. This will erase all settings and restore it to its default state. Be prepared to set up your network again.


Why is my Wi-Fi connected but unable to access the internet?

1.Restart Your Modem and Router:

  • Unplug both your router and modem from the power source, wait for about 60 seconds, and then plug them back in. This often resolves temporary connectivity issues.

2. Inspect for IP Address Conflicts:

  • Sometimes devices may be assigned the same IP address. Restarting your device can help it acquire a new IP address.

3.Change DNS Settings:

  • If you can connect to Wi-Fi but can't load web pages, try changing your device’s DNS servers to public ones like Google DNS (8.8.8.8 and 8.8.4.4) or OpenDNS.

4. Verify Network Configuration:

  • Ensure that your network settings are correctly configured. Incorrect gateway settings or subnet masks can prevent internet access.

5. Disable VPN or Proxy Services:

  • If you’re using a VPN or proxy, try disabling it to see if that restores your internet access.

6. Run Network Diagnostics:

  • Most devices have a network troubleshooting tool. Run this tool to detect and possibly fix connectivity issues.

7. Update Device Drivers or Firmware:

  • Make sure the network drivers on your device and your router’s firmware are up to date.

8. Factory Reset Your Router

  • If none of the above works, consider doing a factory reset on your router. Be aware this will erase all your settings.

Why is Wi-Fi network not showing up?

1.Restart Your Modem and Router


  • Turn off your router and modem, wait for about a minute, then turn them back on. This can often resolve minor glitches that may be causing the network to not appear.

2. Check if Wi-Fi is Enabled on Your Device:

  • Make sure that Wi-Fi is turned on in your device’s settings. Sometimes it can be accidentally switched off.

3. Verify if the Network is Hidden:

  • Some networks are set to not broadcast their name (SSID). Check your router settings to make sure your network is set to visible.

4. Check the Distance from the Router:

  • Move closer to the router. If you are too far away, the Wi-Fi signal might not be strong enough to appear on your device.

5. Restart Your Device:

  • Sometimes the issue is with your device, not the network. Restarting your device can refresh its network capabilities.

6. Check for Interference:

  • Devices like microwaves, cordless phones, and Bluetooth speakers can interfere with Wi-Fi signals. Move away from these devices or turn them off to see if that helps.

7. Update Wireless Network Drivers:

  • If you’re using a computer, make sure the wireless network drivers are up to date. You can do this through your device’s operating system or the manufacturer’s website.

8. Check Your Router’s Frequency Band:

  • Some devices only connect to the 2.4GHz band, while others can connect to 5GHz. Ensure your router is broadcasting on the frequency compatible with your device.

9. Factory Reset Your Router:

  • Last on your router. This will erase all settings and return it to its default state.


Thanks for joining us on this Wi-Fi troubleshooting journey! We hope these simple solutions help keep your online world seamlessly connected. Happy surfing!


Comments


bottom of page