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Unveiling Speed Net: 13 Essential FAQs Answered About Rural Internet Services

Updated: Dec 6, 2023

FAQs answered about rural internet services

Welcome to "Unveiling Speednet: 13 Essential FAQs Answered About Rural Internet Services." In this blog, we're excited to dive into the most common questions about our rural internet solutions at Speednet. Whether you're considering switching to our services or just curious about what sets us apart, we've got you covered. From understanding our coverage areas to exploring our internet speeds, this post is your go-to resource for all things about Speed Net. Our aim is to provide clear, straightforward answers to help you navigate the world of rural internet connectivity with ease. Let's get started and unlock the answers to your most pressing questions!

Q1. Can I get Speed Net in my area?

  • To determine if Speed Net services are available in your area, the most direct method is to visit our website at On our site, you will typically find a tool to enter your address, which will provide you with information regarding service availability in your location.

  • Additionally, if you prefer a more personal interaction or have specific questions, you can reach out to us directly by calling (888)-908-8323.

  • Alternatively, our website also offers a form that you can fill out for inquiries. Customers often commend Speed Net for their friendly and helpful customer support, making the process of checking availability or resolving any queries a pleasant experience.

Q2.What kind of rural internet service does Speed Net provide? Is it based on satellite, fiber optics, DSL, or another technology? Do I need any equipment for it?

At Speednet, we proudly offer 5G service, delivered directly to your location through a local tower. Our service is designed to meet diverse needs with two types of devices: Indoor Device: This is a convenient plug-and-play solution. Simply plug it into a power outlet, and you're instantly connected. It's ideal for ease of use and quick setup.

Outdoor Device: Aimed at maximizing reliability, our outdoor device is mounted on your roof. A cable connects the rooftop device to your indoor router, ensuring a stronger, more stable connection. This option is especially recommended for enhanced performance and connectivity strength.

Speednet's 5G service combines cutting-edge technology with flexible installation options, ensuring high-quality internet access tailored to your specific requirements

Q3.When is an outdoor device required for Speed Net's service, and what are the installation options?

An outdoor device is required for Speednet's service in three situations:

  • You're in a very rural area with distant local towers.

  • Your house has a metal roof or metal sidings.

  • You seek higher speeds, lower pings, and more reliability than an indoor unit provides.

For installation, you can opt for self-installation, which is straightforward. Installation is quite simple, not as heavy or complex as installing a satellite or a dish.

Speednet provides the device, cable, connectors, and an instructional video. You'll need your own router, and tech support is available to assist over the phone.

For those uncomfortable with DIY, professional installation is available, but check for technician availability in your area and note potential charges.

Q4. Do you recommend a specific router for use with Speed Net's service?

At Speednet, we are compatible with a wide range of routers, so customers are free to use any regular router. However, for optimal performance, we recommend using WiFi 6 routers, as they are best suited to maximize the efficiency and speed of our 5G service.

Q5.How do I set up the indoor equipment that I received, and is there a need for any additional devices like a router for the setup?

Setting up your indoor equipment is straightforward and doesn't require any additional devices like a separate router . Here's a concise and user-friendly guide:

How to Set Up Your Indoor Equipment: A Simple Plug N Play Solution

Unbox and Power Up: When you receive the equipment, simply take it out of the box.

Plug In: Connect the device to a power source. It's a self-contained unit with both a modem and a router built-in, so no extra gadgets are needed.

Wait for Initialization: Give the device around 5 minutes to start up. This allows it to initialize and connect to the network.

Connect to Wi-Fi: Once the device is up and running, connect your devices (like smartphones, tablets, or laptops) to the Wi-Fi network.

Enjoy the Services: That's it! You can now enjoy uninterrupted services.

Remember, the equipment comes preconfigured and tested, ensuring a hassle-free setup experience. If you encounter any issues, our prompt and friendly customer support team is always ready to assist you. This Plug N Play solution is designed for your convenience, ensuring a seamless integration into your daily digital life.

Q6. How Long Does It Take to Receive Speed Net at My Location, and Which Postal Service Is Preferred for Delivery?

When you place an order for Speed Net, the delivery timeframe is typically within 2-3 business days. This prompt service ensures that you'll have access to your new connection almost immediately. However, if you opt for the outdoor device which requires professional installation, the timeline might vary. In this case, it's essential to check the availability of a technician with our team to schedule your installation.

As for the delivery service, we primarily use USPS and UPS. These reliable postal services ensure that your equipment reaches you safely and promptly. Their extensive network and proven track record in handling deliveries make them our preferred choices for shipping your Speed Net equipment. Whether it's the standard indoor equipment or the outdoor device needing installation, we coordinate with these services to ensure a smooth and efficient delivery process.

Q7. How to purchase a new service with Speed Net?

Acquiring a new service with us is a simple and streamlined process. Here are the steps you can follow to get started:

1. Choose Your Service Online:

  • Visit the 'Order Now 5G' page on our website.

  • Select the plan that best suits your needs.

2. Fill Out Your Details:

  • Complete the online form with your personal and contact information.

3. Proceed with Payment:

  • After selecting your plan and filling in your details, proceed to make the payment through our secure online platform.

Alternatively, if you prefer a more personalized approach:

1. Contact Us:

  • You can reach out to us by calling our dedicated customer service numbers.

  • Alternatively, place a request online through our website.

2. Personalized Assistance:

  • Once your request is received, a sales representative will contact you.

  • They will guide you through the selection process, answer any queries, and assist you with the completion of your purchase.

Whether you choose the self-service option online or seek assistance from our sales team, we ensure a smooth and hassle-free experience in setting up your new broadband connection.

Q8. What Will My Monthly Bill Look Like with Speed Net, and Are There Any Hidden Charges?

With SpeedNet, transparency in billing is a key aspect of our service. Here's a breakdown of what you can expect in your monthly bill:

No Hidden Charges:

Rest assured, there are no hidden fees. All charges, including fees and taxes, are clearly outlined upfront.

Monthly Bill Components:

Your monthly bill will consist of the following:

Plan Cost: The base cost of your selected internet plan.

Modem Lease Fee: A modest fee of $6.99 for modem leasing.

Taxes: These are calculated at 8.25% of your plan cost.

Transparency on the Website:

All these charges are explicitly mentioned on our website. This ensures that you know exactly what you're paying for.

Late Fee Policy:

A late fee of $15 is applied if the payment is overdue by more than 3 days. It's important to make timely payments to avoid this charge.

Additional Services:

Any charges for labor or technical visits, if necessary, will be clearly communicated to you beforehand. These charges are only applied as per the services availed and are not part of the regular monthly billing.

By choosing SpeedNet, you’re opting for a straightforward and transparent billing process, free from any unwelcome surprises. Our commitment is to provide clear and upfront information about all charges, ensuring you have a complete understanding of your monthly bill.

Q9. What Are the Speeds Offered by Your Services?

The internet speeds provided by our services are tailored to meet the diverse needs of our customers and vary based on location. Here’s what you can expect:

Range of Speeds:

Our services offer a wide range of internet speeds to accommodate different usage requirements. You can experience speeds starting from as low as 50 Mbps to as high as 200 Mbps with our 5G services.

Dependence on Location:

The actual speed you receive is influenced by your specific address and the area you are in. We ensure that the best possible speed is provided based on local network capabilities.

Rural Area Connectivity:

For customers living in rural areas, we have focused on ensuring that you still receive a robust internet connection. Our services in these areas are optimized to support work-from-home needs, gaming, and streaming activities without significant hindrances.

By choosing our services, you can expect a reliable internet connection that is adapted to your local area's network infrastructure, ensuring a seamless online experience whether for work, gaming, or entertainment.

Q10. Can I Use Your Services for Streaming and Gaming?

Absolutely! Our services are well-suited for both streaming and gaming, ensuring a high-quality experience for these activities:

Streaming Capabilities:

Enjoy streaming your favorite HD videos seamlessly on various devices like smart TVs, tablets, laptops, and more. Our service supports a wide range of streaming apps like Hulu, Netflix, Amazon Prime, allowing you to access your preferred content effortlessly.

Gaming Performance:

Gamers using our service have reported excellent experiences. This is largely attributed to the high internet speed and low ping/latency, which are crucial for online gaming.

The latency usually stays around 50ms, enhancing response times during online gaming sessions.

Device Compatibility:

Our services are compatible with various gaming platforms, including Xbox, PlayStation, and PCs, ensuring a versatile gaming experience.

Factors Influencing Performance:

While our services generally provide high-speed internet and low latency, it's important to note that performance can vary based on your proximity to the nearest tower, the speed capabilities of that tower, and local tower congestion.

In summary, with our services, you can confidently enjoy both streaming and gaming. The combination of high-speed internet and low latency makes our service an excellent choice for entertainment and gaming enthusiasts.

Q11.Can I Use Your Service to Work from Home, and Is It Compatible with VPN?

Absolutely! Our service is well-suited for working from home and is compatible with VPN (Virtual Private Network) usage. Here's what you need to know:

Suitable for Remote Work:

Many of our customers successfully use our service for their home offices and report a high level of satisfaction. Our internet service provides the stability and speed needed for a variety of remote work activities, including video conferencing, accessing cloud services, and managing large data transfers.

VPN Compatibility:

Our service supports VPN connections, which is essential for many remote workers who require secure access to their company's network. You can confidently use a VPN for added security and privacy while working from home.

Check with Your Company:

It's important to verify with your employer the specific internet and VPN requirements they have for remote work. This may include minimum speed requirements, security protocols, or compatibility with certain VPN technologies or services.

In summary, our service is not only conducive to remote work but also supports VPN use, ensuring a secure and efficient work-from-home setup. However, confirming the compatibility with your company’s specific requirements will ensure that our service aligns seamlessly with your professional needs.

Q12. What Happens if the Services Don’t Work or If I Am Not Satisfied with the Services? Is there any contract?

No, there is no contract or long-term commitment required when you sign up for Speed Net. Customers have the flexibility to use the service without the constraints of a binding long-term contract, allowing for greater freedom and ease of use.

We understand the importance of customer satisfaction and offer a 15 day money-back guarantee to ensure peace of mind with our services. Here's how it works:

Money-Back Guarantee Period:

The guarantee begins from the day you receive the equipment or the start of the services, providing you with immediate coverage.

Cancellation Policy:

If you decide to cancel the service within 15 days of receiving the equipment, you are eligible for a refund.

Upon cancellation and return of the equipment, 75% of the startup cost will be refunded to you.

Restocking Fee:

A restocking fee, which is 25% of the startup cost, will be deducted from the refund. This fee covers the expenses associated with restocking the returned equipment.

Our goal is to ensure that you are completely satisfied with our services. However, if you find that the services do not meet your expectations or encounter any issues, our money-back guarantee provides a safety net, allowing you to make your decision without financial risk during the initial period after service commencement.

Q13. What Type of Customer Service Can I Expect from Speed Net?

At Speed Net, we take pride in providing exceptional and personalized customer service. Here's what you can expect from our customer support team:

Multiple Channels of Support:

We offer various ways for you to reach out to us, ensuring convenience and accessibility. Whether you prefer emailing, chatting online, or calling, our support channels are open to cater to your needs.

Prompt and Friendly Service:

Our customer support team is known for being both friendly and prompt in their responses. We understand the importance of timely assistance and strive to address your queries and concerns as quickly and efficiently as possible.

Positive Customer Feedback:

We encourage you to check our Google reviews to see the experiences of other customers. These reviews reflect our commitment to excellence in customer service and can give you a sense of the quality of support we provide.

At Speed Net, customer satisfaction is a top priority. Our dedicated support team is always ready to assist you with any inquiries or issues you may have, ensuring a pleasant and hassle-free experience with our services.


Speed Net is at the forefront of transforming internet connectivity in rural areas, firmly committed to delivering high-quality, speedy, and reliable services. It stands as a beacon of digital empowerment for rural communities, ensuring that no matter the location, residents have access to internet services that cater to their needs for work, education, and entertainment. With its user-friendly approach, lack of long-term contracts, and dedicated customer service, Speed Net is not just an internet provider; it's a partner in bridging the digital divide, making it an exceptional choice for those in rural regions seeking robust and dependable internet connectivity.

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